Shipping policy

Thank you for shopping with The Melt Menu!

All products are handcrafted in small batches and carefully packaged before shipment.

Shipping Within Canada

The Melt Menu currently ships within Canada. U.S. shipping is coming soon, but is not available at checkout at this time.

Processing Time

Orders are typically processed and shipped within 2–5 business days. During product launches, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

Available shipping options and rates will be shown at checkout based on your order and delivery address. Any available shipping promotions or free shipping thresholds will also be displayed at checkout.

Delivery Times

Once your order has been shipped, delivery times are estimated by the shipping carrier and may vary depending on destination, weather conditions, carrier delays, or other factors beyond our control.

Please note that processing time and shipping time are separate. Shipping estimates begin after your order has been made, packed, and handed to the carrier.

Warm Weather Shipping

Wax melts are heat-sensitive and may soften during warm-weather transit. Each order is packed with care, but The Melt Menu cannot control temperatures during shipping or delivery. If your melts arrive softened, allow them to sit at room temperature before handling.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order. The Melt Menu is not responsible for delays, returned packages, or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at themeltmenu@gmail.com and include photos of the packaging and damaged item so we can review the issue and assist you.

Questions

If you have any questions about your order or shipping, please contact us at themeltmenu@gmail.com. We're always happy to help.

Thank you for supporting The Melt Menu.