Refund policy

At The Melt Menu, each product is handcrafted in small batches and carefully packaged before shipment.

Because our products are handmade, scented wax items, all sales are final unless an order arrives damaged, defective, or incorrect.

Returns and Exchanges

Due to the nature of our products, we do not accept returns or exchanges for reasons such as fragrance preference, change of mind, or general dissatisfaction with scent selection.

Used, opened, melted, or handled wax melts cannot be returned or exchanged.

Please review product descriptions carefully before placing your order, as scent preferences can vary from person to person.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at themeltmenu@gmail.com.

Please include your order number and clear photos of the issue, including the product and packaging, so we can review your request.

If there is a problem with your order, we’ll work with you to find a fair solution. Depending on the situation, this may include a replacement, store credit, or refund.

Please do not send any items back unless we have asked you to do so. Unauthorized returns will not be accepted.

Shipping Issues

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. However, if you experience an issue with your shipment, please reach out and we’ll do our best to help guide you through the next steps.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at themeltmenu@gmail.com. If your order has already been made, packed, or shipped, cancellation may not be possible.

Questions

If you have any questions about an order, we’re always happy to help. Contact us at themeltmenu@gmail.com.

Thank you for supporting The Melt Menu.